We are always pleased to assist our patients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you.
Please be aware that any information provided through any part of our website (examples: forum, blog, news, main site, live chat, phone, email, …) is for fun & entertainment purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist for full consultation.
Dane Bank House does have a contract with an NHS Primary Care Trust and Denplan, therefore some treatments are provided on a private and Denplan basis only.
Treatment plans and Estimates
Once your treatment plan has been agreed with the Dentist, we will provide printed or emailed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for actual treatments are made.
Consent forms
Certain treatments require completion of a written consent form. This is to explain the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out. And for the release and sharing of your records to other health care providers.
Consent for any treatment can be withdrawn at any point by the patient or dental professional.
Fees
Fees for treatment are due on the day of booking the appointment for treatment. We do not operate an account in arrears facility and we require fees to be settled at the appointment where treatment is provided or in advance. Fees for certain treatments like Inman or clear aligners are taken in staged payments at each visit.
In cases where treatment is paid for on finance through a Finance company, please be aware that the finance agreement must be accepted and signed prior to the start of that treatment.
If you have financed any of the costs of your treatment through the finance company and wish to cancel your treatment after signing the agreement forms, please be aware of the terms and conditions that the finance company operate.
Dane Bank House reserves the right to charge time based deposits for booking future appointments. Deposits are deductible off the cost of treatment.
Payment methods accepted are:
- Cash
- Debit/Credit Card excluding American express
Dane Bank House does not accept any payments by cheque (unless agreed in advance with the practice owner). Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs incurred in doing so.
We reserve the right to ask for payment in full before beginning any treatment plan.
We reserve the right to make alternative charges based on surgery and clinician time if planned treatment cannot be completed in the allocated time.
Late cancellation or missed appointments:
Cancellations and Failed Appointments: We require a minimum of 48 business hours’ notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted. Or may result in the practice no longer being able to offer you dental care moving forward.
Failed Appointment fees must be settled before any other appointment is offered. Please note that we can accept notice of cancellation by e-mail, text message, or answer phone message.
Please note it is also down to the principals and dentists’ discretion if further appointments can be booked for any late cancellations or missed appointments.
Late for appointments:
We understand that some patients travel long distances to get to the practice, and in some cases being late for appointments can be unavoidable. If you are late for an appointment, please be aware that you may be asked to reschedule your appointment.
Personal Details:
It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.
Guarantee:
At Dane Bank House we offer a 12 month guarantee for fillings, and crown and bridgework, provided that the following conditions are met:
- The patient has fully paid for the treatment and does not owe the practice any money for the treatment received.
- The restorations have not been damaged because of an accident, trauma or excessive grinding.
- The patient has followed all post treatment maintenance recommendations made by our dentists.
- The patient has attended and routine examination every 6 months.
Some treatments may have a guarantee of less than 1 year, and in this case, you will be informed by your Dentist either verbally or in writing, or both.
Use of Images and X-rays:
Dane Bank House may use images and x-rays of your smile and teeth only, for marketing and educational purposes on the Dane Bank House Dental website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.
Use of patient contact details:
At Dane Bank House the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all these means, please let us know.
Complaint’s policy:
At Dane Bank House we always take complaints about any aspects of our services very seriously to ensure that every patient has only the very best experience at all times.
Please see our complaints procedure for further details.
No tolerance/Abuse policy
We operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, Dane Bank House reserves the right to refuse treatment and admission.
Promotions
Dane Bank House occasionally runs special offers and promotions on treatments. These are subject to availability of appointments and suitability of the treatment for the patient.
Data Protection Act:
We store all patient personal details on a secure computer system in accordance with the Data Protection Act & GDPR. All clinical notes, digital radiographs, digital photographs etc remain the property of Dane Bank House. Copies of notes, radiographs and photographs can be made available on request.
